Shipping Policy

Shipping Locations

HiLamps.com ships from warehouses in the United States and manufacturing facilities in China. We currently ship to:

• North America: United States, Canada, Mexico
• Oceania: Australia
• Europe: United Kingdom, Germany, France, Italy, Norway, Switzerland, Netherlands, Denmark, Austria, Sweden, Finland, Belgium

For shipping to other countries, please contact us at service@hilamps.com.

Shipping Cost

We offer free standard sea freight shipping on all orders. For customers who prefer faster delivery, we also offer an air freight option. If you would like to choose air freight, please contact us directly. The logistics carrier will calculate the air freight charges. After deducting the original sea freight cost, which we cover, the additional air freight fee will be your responsibility. Any excess air freight charges paid, beyond the actual shipping cost, will be refunded to you.

The sea freight route is as follows: China -> US (or other country) port -> your address.

Once the goods arrive at the port, the package will be handled by carriers such as FedEx or CEVA, who will transport the package to your address and ensure delivery to your doorstep for signature confirmation.

Lead Time

Orders are typically fulfilled within 2-4 weeks from order placement to delivery.

• Order Processing Time: 1-5 working days
• Shipping Time: 4-7 working days (Air Freight)
• Sea Freight: 20-30 natural days
• Customized Orders: Additional 7 working days

Please note: In most cases, after the lamp's packaging is disassembled and reinforced for added security, the overall size becomes smaller. This reduction refers to the packaging dimensions, not to the lamp itself. We typically use DHL Express for shipping these smaller packages, with delivery times ranging from 4 to 6 days. In some areas, delivery may even be as quick as 3 days, as illustrated in the diagram below. However, for larger lamps, even after disassembly and reinforcement, the package size may still be quite large. Considering the transportation costs in such scenarios, we must ship by sea.

Potential Delays

Delivery times may vary due to warehouse and carrier capacity constraints. We will notify you via email if there are any delays.

Order Tracking

You will receive a shipping confirmation email with delivery details and a tracking link once your order is dispatched.

Delayed Delivery / Lost Package

We use real-time tracking to monitor delays and explore alternative shipping options if necessary.

Order Cancellation

Orders can be canceled before processing for a full refund. Once shipped, cancellations are not possible, but returns can be arranged upon receipt of the package.

Taxes and Duties

Import taxes, duties, and customs fees may apply upon package arrival, and recipients are responsible for these fees. Our website does not charge any taxes or fees.

Contact Information

For inquiries or assistance, please contact us:

• Email: service@hilamps.com
• Phone: +86 132-5846-1190
• Address: No. 347, 1st Floor, 284 Yeshu Street, Jinjiang District, Chengdu, Sichuan 610066, China
• Service Hours: Mon-Sat 9 am - 5 pm (GMT-8)