FAQ

Why can't I find tracking information?

If you’ve ordered a large chandelier or multiple packages, and we’ve confirmed that your shipment is being sent via ocean freight, your order is likely being handled through Matson Shipping. Once your package arrives at the port, it will be transferred to a door-to-door service based on your location. Depending on your destination, this may be through FedEx or CEVA truck delivery.

Shipping route: China -> US (or other country) port -> your address.

Please note that ocean freight updates may be slower, and it can sometimes take time for tracking information to appear. If you’re unable to track your shipment, feel free to contact us, and we’ll provide you with an update on its status.

Rest assured, your shipment is fully insured. If your package is damaged or lost in transit, we will cover the costs and handle any issues on your behalf.

How can I trust your company?

Your trust is our top priority. As a reputable establishment registered in China, we uphold the highest standards of integrity and treat every customer as a lifelong friend. We use wooden crates to reinforce product packaging, ensuring that your lighting fixtures are not damaged during transit. We collaborate with renowned logistics companies such as DHL, UPS, FedEx, and Matson, allowing full traceability of your shipment. If any damage occurs during transit, we will either resend the product or issue a full refund based on your preference.

What sets your products apart in terms of quality?

Our products are meticulously crafted using the world's leading lighting industry supply chains, showcasing our unwavering dedication to quality.

Is my personal information safe when shared with you?

Absolutely. We only collect the necessary information for order fulfillment and safeguard your privacy, never using or disclosing it without your authorization.

Do I need to register as a member to make a purchase?

Membership is not compulsory but enhances our ability to provide tailored recommendations and superior service.

Are there any hidden costs for shipping?

No, the cost of door-to-door delivery is fully inclusive, ensuring transparency without hidden fees.

Can I customize product sizes?

Yes, if our standard sizes do not meet your needs, contact us, and we will tailor them to your specifications.

Can you bring my custom designs to life?

Absolutely. We can customize products to your specifications based on your designs. Please refer to our "Customization" page.

What if my ordered light arrives with damaged accessories?

Certain products include delicate accessories, packaged for protection. We also provide extra fragile components. Contact Us promptly if any issues arise.

Can I return or exchange a product if it doesn't meet my expectations?

Yes, we offer a 60-day return and exchange policy. For specific terms, refer to our "Refund & Exchange Policy."

Do your products come with a warranty?

Yes, we provide a 3-year warranty for peace of mind.

How do I install my light fixture?

Each light comes with comprehensive installation instructions. If self-installation is challenging, we recommend hiring a professional installer.