Contact us
Have a question about an order, a product, or a custom lighting request? Email us and our team will help you review the details.
Email: service@hilamps.com
What to include
For faster help, please include the details that apply to your request.
- Your order number, if you have already placed an order
- The product link or product name
- Your delivery country
- Photos or videos, if the question is about damage, missing parts, or installation
- For custom lighting, include the size, finish, hanging length, voltage, and any project drawings if available
Custom and trade inquiries
For custom lighting, project orders, or trade account requests, send us the product links, quantities, delivery country, and target schedule. If you are a designer, contractor, hotel buyer, retailer, or importer, include your company information so we can review the request properly.
Where we work
HiLamps is a China-based lighting business. Our operations office is in Chengdu, and our factory production base is in Zhongshan, Guangdong.
Please do not send returns to any address unless our team has confirmed the return instructions by email.