Last updated: June 5, 2026
Overview
This Privacy Policy explains how HiLamps collects, uses, and shares personal information when you visit our website, place an order, contact us, request custom lighting, or apply for trade account support.
HiLamps is a China-based lighting business. Our operations office is in Chengdu, and our factory production base is in Zhongshan, Guangdong.
If you have questions about this policy, email us at service@hilamps.com.
Information we collect
We collect information you provide to us, information created when you use our website, and information needed to process orders.
- Contact information, such as your name, email address, phone number, billing address, and shipping address
- Order information, such as products purchased, order number, payment status, delivery details, returns, exchanges, and customer service messages
- Custom project information, such as product links, drawings, room dimensions, finish references, delivery country, and project requirements
- Account information, if you create an account on our website
- Device and website information, such as IP address, browser type, device type, pages viewed, referring website, time zone, cookies, and similar data
- Marketing preferences, such as email subscription status and communication choices
Payment information
Payments are processed through Shopify checkout and supported payment providers. HiLamps does not store full credit card numbers on our own systems.
Payment providers may collect and process payment details needed to approve, complete, refund, or review a transaction.
How we use your information
We use personal information to run the store and provide service to customers.
- Process orders, payments, refunds, exchanges, and cancellations
- Arrange shipping, delivery, customs paperwork, replacement parts, and after-sales support
- Review custom lighting requests, trade account requests, and project inquiries
- Respond to emails, product questions, order questions, and service requests
- Check orders for fraud, payment risk, or shipping risk
- Improve our website, product information, customer service, and shopping experience
- Send order updates, service messages, and marketing emails when permitted
- Comply with legal, tax, accounting, customs, and regulatory requirements
Cookies and tracking tools
Our website uses cookies and similar technologies. Some are needed for the website and checkout to work. Others help us understand website traffic, remember preferences, improve product pages, and support advertising.
Cookies may collect information such as pages viewed, products viewed, browser type, device type, referring website, IP address, and shopping activity.
You can manage cookies through your browser settings. If you block cookies, some parts of the website may not work properly.
Analytics and advertising
We may use analytics and advertising tools to understand how visitors use the website and to show more relevant ads. These tools may be provided by companies such as Shopify, Google, Meta, or other service providers.
Some privacy laws may treat certain advertising or analytics sharing as "selling", "sharing", or targeted advertising. Where required, you may have the right to opt out of this type of use.
You can visit our Your Privacy Choices page if it is available in your region.
Who we share information with
We share personal information only when needed to operate the business, complete orders, provide services, or comply with the law.
This may include sharing information with:
- Shopify and other website service providers
- Payment processors and fraud prevention providers
- Shipping carriers, freight forwarders, customs brokers, and delivery partners
- Warehouse, factory, packing, and replacement part partners involved in fulfilling an order
- Email, customer service, analytics, and advertising providers
- Professional advisers, such as accountants, legal advisers, and tax advisers
- Government authorities or law enforcement when required by law
We do not sell your personal information for money.
International processing
HiLamps operates from China and works with service providers in different countries. Your personal information may be processed in China, the United States, Canada, Mexico, and other locations where our service providers operate.
We use personal information only for the purposes described in this policy and take reasonable steps to protect it during processing and transfer.
How long we keep information
We keep personal information for as long as needed to process orders, provide service, manage returns or warranty requests, meet legal or accounting requirements, prevent fraud, and resolve disputes.
Retention periods vary depending on the type of information and why we need it.
Your choices and rights
Depending on where you live, you may have the right to request access to your personal information, correct it, delete it, receive a copy of it, or opt out of certain advertising or data sharing.
To make a privacy request, email us at service@hilamps.com. We may need to verify your identity before completing the request.
Email marketing
If you subscribe to marketing emails, you can unsubscribe at any time by using the unsubscribe link in the email or by contacting us.
Even if you unsubscribe from marketing emails, we may still send service messages about orders, payments, shipping, returns, exchanges, or policy updates.
Security
We use reasonable safeguards to protect personal information. No website, payment system, email system, or data transmission is completely secure, so we cannot guarantee absolute security.
Children
Our website is not intended for children under 16. We do not knowingly collect personal information from children.
Do Not Track
Some browsers offer a "Do Not Track" signal. Because there is no common industry standard for responding to these signals, our website does not currently respond to them.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.
Contact us
If you have questions about this Privacy Policy or want to make a privacy request, contact us by email.
Email: service@hilamps.com
Operations office: Chengdu, China
Factory production base: Zhongshan, Guangdong, China