Shipping Policy

Shipping Locations

HiLamps.com ships from warehouses in the United States and manufacturing facilities in China. We currently ship to:

North America: United States, Canada
Oceania: Australia
Europe: United Kingdom, Germany, France, Italy, Norway, Switzerland, Netherlands, Denmark, Austria, Sweden, Finland, Belgium

For shipping to other countries, please contact us at service@hilamps.com.

Shipping Cost

We offer free standard shipping on all orders.

Air Freight: Products less than 36 inches
Sea Freight: Products 36 inches or larger

For special shipping requests, contact us to discuss applicable fees.

Lead Time

Orders are typically fulfilled within 2-4 weeks from order placement to delivery.

Order Processing Time: 1-7 working days
Shipping Time: 4-7 working days (Air Freight)
Sea Freight: 20-30 natural days
Customized Orders: Additional 7 working days

Please note: In most cases, after the lamp's packaging is disassembled and reinforced for added security, the overall size becomes smaller. This reduction refers to the packaging dimensions, not to the lamp itself. We typically use DHL Express for shipping these smaller packages, with delivery times ranging from 4 to 6 days. In some areas, delivery may even be as quick as 3 days, as illustrated in the diagram below. However, for larger lamps, even after disassembly and reinforcement, the package size may still be quite large. Considering the transportation costs in such scenarios, we must ship by sea.

Potential Delays

Delivery times may vary due to warehouse and carrier capacity constraints. We will notify you via email if there are any delays.

Order Tracking

You will receive a shipping confirmation email with delivery details and a tracking link once your order is dispatched.

Delayed Delivery / Lost Package

We use real-time tracking to monitor delays and explore alternative shipping options if necessary.

Order Cancellation

Orders can be canceled before processing for a full refund. Once shipped, cancellations are not possible, but returns can be arranged upon receipt of the package.

Taxes and Duties

Import taxes, duties, and customs fees may apply upon package arrival, and recipients are responsible for these fees.

Contact Information

For inquiries or assistance, please contact us:

Email: service@hilamps.com
Phone: +86 199 8165 6825
WhatsApp: +86 199 8165 6825
Service Hours: Mon-Sun, 24/7