FAQ

1. How can I trust your company?

Rest assured, your trust is our top priority. As a reputable establishment registered in China, we uphold the highest standards of integrity. Every customer is valued like a lifelong friend, and we are committed to preserving your trust at all costs.

2. What sets your products apart in terms of quality?

Our products are meticulously crafted in the heart of the world's leading lighting industry supply chains. This global epicenter produces the finest lighting solutions available, underscoring our steadfast dedication to quality as the cornerstone of our operation.

3. Is my personal information safe when shared with you?

Absolutely, we only collect information necessary for order fulfillment and pledge to safeguard your privacy, never resorting to any unauthorized use or disclosure.

4. Do I need to register as a member to make a purchase?

While membership is not compulsory, registering enhances our ability to provide tailored recommendations and superior service to our customers.

5. Are there any hidden costs for shipping?

No, the cost of door-to-door delivery is fully inclusive with all our products, ensuring transparency without any hidden fees.

6. Can I customize product sizes?

Certainly, if our standard sizes do not meet your needs, simply contact us, and we will tailor them to your specifications.

7. Can you bring my custom designs to life?

Absolutely, your designs serve as our blueprint, and with clear communication, we will customize products to your exact specifications. please refer to our "Customization" Page.

8. What if my ordered light arrives with damaged accessories?

Certain products include delicate accessories, meticulously packaged for protection. Additionally, we provide extra fragile components for your convenience. Should any issues arise, please contact us promptly for resolution.

9. Can I return or exchange a product if it doesn't meet my expectations?

Yes, we offer a 30-day return and exchange policy. For specific terms, please refer to our "Refund & Exchange Policy."

10. Do your products come with a warranty?

Indeed, we provide a 3-year warranty to ensure your peace of mind.

11. How do I install my light fixture?

Comprehensive installation instructions accompany each light. If self-installation proves challenging, we recommend engaging a professional installer for a seamless setup experience.